Uninstall

Following these instructions will ensure a simple and effective uninstallation.

  1. Re-download Mods for HESK and copy the install directory to your helpdesk.
  2. Go to your helpdesk's /install directory, and click on "Tools" -> "Uninstall Mods for HESK".
  3. Follow the on-screen instructions.
  4. Once the uninstall is complete, delete these files/folders from your HESK installation:
    • /api folder
    • /css folder
    • /custom folder
    • /font folder
    • /js folder
    • /inc/custom folder
    • /internal-api folder
    • /install folder
    • Inside /language/en/emails, remove the html folder
    • verifyemail.php
    • modsForHesk_settings.inc.php
    • manage_email_templates.php
    • manage_permission_groups.php
    • CONTRIBUTING.md
    • README.md
    • LICENSE
  5. Re-download HESK and copy and paste all items into your helpdesk directory, except for the install folder and for hesk_settings.inc.php.